Exchange & Refunds
E-MAIL BROWNS LINGERIE AND ASK FOR A RETURNS NUMBER
Browns Lingerie will forward a Returns Number. Please enclose your purchase order and printed order with the return and indicate if you would like an alternative size or a refund.
YOUR PERSONAL RETURNS NUMBER should be clearly written on the outside of the package. Items without an Authorised Returns Number may not be accepted and could delay your exchange or refund. Postal charges for returns are at the cost of the customer. Browns Lingerie suggests obtaining a receipt of postage.
ORDER DISCREPENCIES should be brought to the attention of Browns Lingerie within 14 days of ordering. Mistakes will be duly corrected. Browns Lingerie requires written notification by the customer of the exact detail of the discrepancy before any refund or replacement can be sent out. If a customer fails to notify Browns Lingerie of any discrepancies, Browns Lingerie shall have no liability whatsoever. This does not affect your statutory rights.
GOODS RETURNED whether for an exchange or a full refund, will only be accepted if the goods are returned to Browns Lingerie in the same way as they were sent out (clean, as new with the labels intact and the garment unworn and unused). The request to return an item must be received within 14 days of receipt of delivery. Four days should be allowed for posting the item back to us, so please ensure your item is posted within 10 days of receipt. If the original delivery was made to an address outside the UK, this is extended to 20 days.
FAULTY GOODS If you believe the goods we have supplied are in any way faulty, you should contact Browns Lingerie prior to sending back your goods by email: mail@BrownsLingerie.com and follow the same returns procedure stated above. Browns Lingerie will investigate the fault and contact you once we have received the item to agree the most appropriate resolution. This does not affect your statutory rights.
RETURNS ADDRESS Browns Boutique, Head Office, Tudor House, 913a Uppingham Road, Bushby, Leicester LE7 9RR
Browns Lingerie is a dedicated online Lingerie and Swimwear Boutique, brought to you by Browns Lingerie Boutique, of Stoneygate Leicester. Our full range of designer lingerie, nightwear and beachwear can be found in our store.
Browns Boutique stocks:
La Perla, Dolce & Gabanna, D&G, Lejaby, Fantasie, Prima Donna, Freya, Pleasure State, Eternal Spirits Corsets, Marie Jo, Prestige, Rasurel, Valery, Giradi, Rosapois, Verdissima, Malizia, Elixir, Fauve, Elomi, Miraclesuit and Bodywrap
Browns Boutique, 35 Francis Street, Stoneygate, Leicester LE2 2BE
Tel: 0116 270 7188 (10am~5:30pm Monday~Saturday) E-mail: mail@brownslingerie.com
To see our collection of Bridal Lingerie, please visit www.BridalLingerieandCorsets.com
